Getting your vehicle back

Vehicle Storage & Release Information

Everything you need to retrieve a stored or impounded vehicle — please call first to confirm.

Call first. Requirements depend on why and how your vehicle was towed. Before you make the trip, call (562) 694-5646 so we can confirm what you'll need, who can pick it up, and current hours. It saves you a wasted trip.

How to find out if we have your vehicle

Call our dispatch line and give us your name, the vehicle's make/model and plate, and where it was towed from. We'll confirm whether it's in our storage and explain the next step.

What to bring

Valid government-issued photo ID
Proof you're the registered owner (or written authorization if you're an agent)
Any release paperwork if a police hold was involved

[CONFIRM] exact ID/ownership documents required.

Payment

[CONFIRM] accepted payment methods (cash, cards, etc.) and current storage rates before publishing.

Registered owner & authorization

Vehicles are released to the registered owner or a properly authorized agent. If someone else is picking up for you, call ahead — they'll typically need written authorization plus their own ID. [CONFIRM authorization process.]

Personal property

You can retrieve personal belongings from a stored vehicle. Call first to arrange access and confirm what's allowed.

Police holds & insurance pickups

If law enforcement placed a hold, they must release it before we can hand over the vehicle. For insurance total-loss pickups, your insurer or their agent can coordinate retrieval with proper authorization.

Hours & directions

Towing and dispatch run 24/7. Vehicle release and in-person visits are during office hours: Mon–Fri 8:00 AM – 5:00 PM · Sat 8:00 AM – 3:00 PM · Sun Closed. Always call first to confirm, since release requirements and hours can vary. Storage is at our La Habra facility. [CONFIRM storage yard address — same as 1501 E Lambert Rd?]

Get directions

This information is a general guide and may change. Always call (562) 694-5646 to confirm current requirements before coming to retrieve a vehicle.

Questions

Frequently Asked Questions

How do I get my towed car back?

Call us first to confirm we have it and what you'll need. Typically that's valid ID and proof you're the registered owner, plus payment of any charges.

Can someone pick up my car for me?

Often yes, with written authorization and their own ID. Call ahead to confirm.

There's a police hold — what now?

Law enforcement must release the hold before we can release the vehicle. Call us and we'll explain the step.

What are your release hours?

Office and vehicle-release hours are Mon–Fri 8:00 AM – 5:00 PM · Sat 8:00 AM – 3:00 PM · Sun Closed. Towing and dispatch run 24/7 at (562) 694-5646 — call first to confirm before coming in.